Privacy policy
Mowgly Ventures respects the privacy of its customers and website visitors and is committed to handling personal information responsibly and in accordance with applicable Indian law. When you visit our website, create an account, place an order, communicate with us, participate in a questionnaire or otherwise interact with Mowgly Ventures, we may collect information including your name, telephone number, email address, billing and delivery address, order details, transaction information, account information, communications with us and product preferences.
Where voluntarily provided by you, we may also collect information relating to your pet, including your pet's name, species, breed, age, weight, diet, food preferences, lifestyle, allergies or sensitivities disclosed by you and pet-care concerns. This information may be used to provide more relevant educational information, product suggestions, care recommendations and a more personalised experience. Providing pet information is voluntary unless a particular service requires that information.
We may also receive certain technical information when you use our website, including information about your device, browser, IP address, pages visited, website interactions, purchases, advertising interactions, cookies and similar technologies.
Mowgly Ventures may use information collected from you to process and deliver orders, process payments and refunds, provide customer service, maintain customer accounts, personalise content and product suggestions, improve our website and services, communicate important information regarding your transactions, analyse website performance, prevent fraud or misuse, comply with legal requirements and, where permitted or consented to, communicate offers, educational content and promotional information.
Payments made through our website may be processed by Cashfree Payments and relevant banks or payment networks. Delivery information may be shared with logistics providers such as Shiprocket and courier partners used to fulfil your order. We may also use service providers including Shopify, analytics providers, communication platforms and technology providers that assist us in operating the website and providing our services. Information will be shared with such providers only to the extent reasonably necessary for the relevant purpose.
Mowgly Ventures may use Shopify analytics, Google Analytics, Meta or Facebook advertising technologies, cookies and other analytics or measurement tools to understand website activity, improve user experience, measure advertising effectiveness and provide more relevant communications. Appropriate consent choices will be provided where required by applicable law.
Where you have opted to receive promotional communications, Mowgly Ventures may contact you through email, WhatsApp, SMS or other permitted communication channels. You may withdraw from promotional communications using the unsubscribe or opt-out method provided or by contacting contact@mowglyventures.com. Transactional, order-related, customer-service or legally required communications may still be sent where necessary.
We take reasonable administrative, organisational and technical measures designed to protect personal information from unauthorised access, misuse, alteration, loss or disclosure. No method of online storage or transmission can, however, be guaranteed to be completely secure.
Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including fulfilment of orders, customer support, accounting, taxation, fraud prevention, legal compliance, record keeping and resolution of disputes.
Subject to applicable law, customers may contact Mowgly Ventures regarding access to or correction of their personal information, deletion requests where applicable, withdrawal of consent for optional processing, marketing preferences or questions and complaints regarding the way their information is handled.
Our website and services are intended primarily for use by adults. We do not knowingly seek to collect personal information directly from children for independent commercial purposes.
Mowgly Ventures may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable law. The latest version published on our website will apply.
For privacy-related questions or requests, please contact contact@mowglyventures.com.
